FREQUENTLY ASKED QUESTIONS
I’VE GOT A QUESTION ABOUT:
ORDERING & SHIPPING
Where's My Stuff?
We ship all online orders within 48 hours of receiving them. Once your order heads out the door, we’ll send you an email with your tracking number and a link so you can track it online directly and find out where it is.
If you have any trouble finding your tracking number or your email, or if you need further help, please click here to send us a message about your issue. Please make sure to include your order number with your message.
How Do I Change My Order?
We begin processing your order immediately after receipt so please contact us as soon as possible if you need to make any changes to your order.
All order modification requests must be received within 24 hours of submission. Any modification requests received more than 24 hours after submission may be subject to additional shipping & handling charges.
How Do I Cancel My Order?
Please contact us as soon as possible if you need to cancel your order.
If your order has not yet been processed, we will cancel it and credit your refund to the original form of payment used.
If your order has already been processed but not yet delivered, please refuse to sign for the package when it arrives and it will be returned to us at no cost to you.
If your order has already been delivered, you may return unopened and unused merchandise back to us within 7 days of delivery for a refund to the original form of payment.
Refunds are processed based on applicable product and tax charges. Original shipping charges are not refunded.
When Will My Order Ship?
All online orders are packed up and shipped out within 2 business days (48 hours) of receipt.
How Can I Get My Order Sent Today?
In a hurry? Need your bags sent today? Email us at sales@dymapak.com or call our shipping department directly at 201-945-5244 and we’ll do our best to help you out.
Do You Ship Internationally?
We are happy to ship our products internationally, however you’ll need to contact us in order to arrange the correct shipping service for your needs.
Do You Ship to PO Boxes or APO Addresses?
We are happy to offer free first class USPS shipping on all orders over $5.00 to PO Boxes and APO Addresses. Unfortunately, both UPS and FedEx do not make deliveries to PO Boxes or APO addresses.
Why Am I Being Charged Sales Tax?
We have a constitutional obligation to collect sales use tax in those states we are licensed to do business. Sales tax is calculated using the address where the product is being shipped.
RETURNS & EXCHANGES
What Is Your Return Policy?
You may return unopened and unused merchandise by mail in their original condition, accompanied by the original packing slip, within 7 days of delivery for a complete refund to the original form of payment. Refunds are processed based on applicable product and tax charges. Original shipping charges are not refunded. To return a product, please fill out this form to submit your request – we’ll get back to you within 24 hours to make the necessary arrangements.
I Received The Wrong Item, Now What?
Sorry about the mixup! Simply fill out this form to let us know about the error and someone will get back to you within 24 hours to fix it.
I Received A Defective Item, What Should I Do?
Sorry to hear! We focus a lot of our time and energy to make sure our products are as perfect as possible but errors are bound to happen from time to time. No need to worry: simply fill out this form to let us know about the defect and someone will get back to you within 24 hours.
How Do I Change or Cancel an Order?
We begin processing your order immediately after receipt so please contact us as soon as possible if you need to make any changes to your order.
All order modification requests must be received within 24 hours of submission. Any modification requests received more than 24 hours after submission may be subject to additional shipping & handling charges.
If you’d like to cancel an order that has already been processed but not yet delivered, please refuse to sign for the package when it arrives and it will be returned to us at no cost to you.
If you’d like to cancel an order that already been delivered, you may return unopened and unused merchandise back to us within 7 days of delivery for a refund to the original form of payment.
Refunds are processed based on applicable product and tax charges. Original shipping charges are not refunded.
How Do I Make a Complaint?
If you’ve had a bad experience, or if you’re upset with your order, we urge you to contact us by filling out this form. Please make sure to provide as much detail in the “Message” box near the bottom. We’ll do our best to get back to you within 24 hours.
When Will I Get My Refund?
Refunds are processed within 48 hours and will appear on bank statements in 2-5 business days.
PRIVACY & SECURITY
What Will It Say On My Credit Card Statement?
Any purchases made on Dymapak.com will show a charge from “QUARK DIST” on your credit card or bank statement.
What Is Your Privacy Policy?
The security and privacy of your information is of the utmost importance to us. Please click here to review our entire Privacy Policy.
PAYMENTS
What Payment Methods Do You Accept?
We accept: Visa, MasterCard, AMEX, Discover and PayPal. We do not accept checks, cash or credit vouchers.
Why Am I Being Charged Sales Tax?
We have a constitutional obligation to collect sales use tax in those states we are licensed to do business. Sales tax is calculated using the address where the product is being shipped.